Refund policy

We want you and your pet to love what you buy. If something isn't right, here's how we fix it.

Damaged, defective or wrong item

Tell us within 48 hours of delivery through our Contact page, with your order number and a photo or short video of the item and packaging. We'll send a replacement or a full refund at no cost to you.

Change of mind

You can return unused items in their original packaging within 7 days of delivery. Return shipping for change-of-mind returns is paid by the customer.

What we can't take back

For hygiene reasons we can't accept returns of toys or grooming items that have been used, chewed or washed, or opened poop bags. Opened multi-packs can only be returned complete.

Refunds

Once we receive and check the return, we refund within 5–7 working days:

• Prepaid orders go back to the original payment method.
• Cash on Delivery orders are refunded by UPI or bank transfer to details you give us.
• Shipping and COD fees are refunded only when the item was damaged, defective or wrong.

Cancellations

You can cancel any order before it ships for a full refund. Once it has shipped, please use the return process above.